Hi999's Terms & Conditions — all laid out clearly

By using hi999.ws and all its services, you confirm that you have fully read, understood, and agreed to these terms and conditions. hi999 is an online gaming and betting platform built specifically for users in Bangladesh.

These terms and conditions constitute a legal agreement between hi999 and its users. If you do not agree with any part of these terms, you are advised not to use our services.

Hi999 reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To create an account with hi999, the following requirements must be met:

• You must be at least 18 years of age.
• You must provide accurate and truthful information at the time of registration — including your name, date of birth, phone number, and email address.
• Each person may register only one account. If multiple accounts are found, they will be closed and any accumulated balance may be forfeited.
• Your account login credentials — especially your password — must be kept strictly confidential.
• You may not allow any other person to access or use your account.
• The registered account holder is solely responsible for all activity on their account.

Hi999 reserves the right to decline any registration request, particularly if the information provided appears inaccurate or the applicant does not meet the required criteria.

Hi999 is committed to protecting minors from gambling. As such, all users are required to complete the KYC (Know Your Customer) verification process before making a withdrawal.

One of the following documents must be submitted for KYC verification:

• National ID Card (NID)
• Passport
• Driving License

A utility bill or bank statement may also be required as proof of address. hi999 may request additional documents if needed.

All submitted documents are kept strictly confidential and used solely for verification purposes. hi999 never sells or shares this information with third parties.

Deposits at hi999 can be made via bKash, Nagad, Rocket, or bank transfer. The following rules apply to all deposits:

• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted.
• A minimum deposit amount applies and may vary depending on the payment method.
• Deposits are generally credited to your account instantly.
• If a deposit doesn't reflect in your account, contact support immediately.

The following rules must be strictly followed when withdrawing funds from hi999:

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be processed to the same payment method used for the deposit.
• The minimum withdrawal amount varies by payment method.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Additional verification may be required for large withdrawals.
• Hi999 reserves the right to place a hold on withdrawals in the case of suspicious transactions.

To withdraw bonus funds, you must first meet the wagering requirements associated with that bonus. Withdrawing before fulfilling the bonus conditions will result in the bonus being forfeited.

Hi999 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming.

General Bonus Terms:

• Each bonus offer may only be used once, unless otherwise stated.
• The welcome bonus is available to new members only.
• Bonus funds cannot be withdrawn directly — withdrawals are only available after wagering a specified amount.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.
• If evidence of bonus abuse is found, the account will be suspended.

Cashback bonuses are generally calculated as a set percentage of losses. Wagering requirements apply to cashback and are specified in each offer's terms.

The following general rules apply to all betting and gaming activity on hi999:

• Confirmed bets cannot be changed or cancelled.
• Hi999 reserves the right to void any bet that produces an abnormal outcome due to a technical error.
• If you get disconnected during a live game, the outcome will be determined based on the data saved on our servers.
• If a Sports Betting event is cancelled, the stake will be refunded.
• RTP (Return to Player) information for each game is available on its respective game page.

Hi999 works with reputable game providers to ensure every game is conducted fairly and impartially. All games are regularly audited by independent reviewers.

The following activities are strictly prohibited on hi999. Any one of these will result in permanent account closure:

• Multiple Accounts: Operating more than one account under the same identity.
• Use of Bots: Playing or placing bets using automated software or bots.
• Fraud: Any attempt to gain an unfair advantage in games.
• Money Laundering: Using hi999 for the purpose of money laundering.
• Third-Party Payments: Conducting transactions using another person's payment method.
• System Exploitation: Exploiting technical glitches or bugs to gain an unfair advantage.

Hi999 believes gaming should be a source of entertainment, not addiction. We genuinely care about the mental and financial well-being of all our users.

The following responsible gaming tools are available to all hi999 users at any time:

• Option to set daily, weekly, and monthly deposit limits.
• Option to self-exclude for a set period of time.
• Option to take a temporary break from your account.
• Access to detailed gaming history and spending records.

If you notice any signs of problem gambling, contact our support team right away. We're here to help, no questions asked. For more information, visit our Responsible Gaming Page View.

Hi999 places the highest priority on protecting users' personal information. All data provided during registration is secured with SSL encryption.

Hi999 never sells user data to third parties. Limited information may be shared with trusted partners only when necessary for service operations.

Users may request account closure at any time. Any remaining balance (excluding bonuses) will be refunded, provided KYC verification has been completed.

Hi999 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of these Terms & Conditions.
• Registering with false or inaccurate information.
• If evidence of fraudulent activity is found.
• For accounts that have been inactive for an extended period (over 36 months).
• For legal or regulatory reasons.

Hi999 may charge a monthly balance maintenance fee on inactive accounts. Users will be notified in advance by email.

Hi999 is committed to delivering the highest quality of service. However, hi999's liability is limited in the following circumstances:

• Game interruptions caused by internet connectivity issues.
• Losses resulting from issues with the user's own device.
• Delays caused by third-party services (payment gateways).
• Temporary service disruptions due to unexpected technical issues.

Hi999 reserves the right to temporarily suspend its services for maintenance. Advance notice will be given wherever possible.

Hi999 reserves the right to update these Terms & Conditions at any time. When changes are made:

• A notice will be sent to your registered email address prior to any significant changes.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

If you do not agree with the updated terms, please stop using the platform and contact support to close your account.

If you have any questions or concerns about these terms and conditions, please get in touch with us:

• Email: support@hi999.ws
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Support Hours: 7 days a week, 24 hours a day.

We typically resolve all complaints within 24 hours. Complex cases may take up to 72 hours.