Hi999's Privacy Policy — Your Data, Our Responsibility

Hi999 (hi999.ws) takes your privacy seriously. This Privacy Policy explains what information hi999 collects about you, how it is used, who it may be shared with, and the steps we take to keep your data safe.

By using the hi999 website or app, you are considered to have read and accepted this Privacy Policy. Please read it carefully before creating an account.

As a responsible online gaming platform, hi999 follows international data protection standards. We believe transparency is the foundation of trust — which is why full details of our data management practices are provided here.

Hi999 collects two types of information from users — information you provide directly and information collected automatically.

Beyond the data described above, hi999 does not collect sensitive personal information such as religious beliefs, political views, or medical details.

Hi999 collects information through the following methods:

• Direct Registration: Information you provide directly when creating an account — such as your name, mobile number, and email address.
• KYC Process: Information collected from documents uploaded during identity verification.
• Transaction Records: Information received from payment gateways during deposits and withdrawals.
• Cookies & Tracking: Technical information collected automatically while browsing the website.
• Support Contact: Information you provide when contacting our support team.
• Third parties: Information received from identity verification agencies or payment providers.

Hi999 uses the information it collects solely for the purposes listed below and for no other reason:

1. To create, manage, and secure your account.
2. To complete age and identity verification (KYC).
3. To process deposits and withdrawals.
4. To prevent fraud, money laundering, and unauthorized access.
5. To uphold our responsible gaming policy and provide support to users who may need it.
6. To provide customer support and resolve complaints.
7. To meet legal and regulatory obligations.
8. To improve platform services and personalise the user experience.
9. To send you promotional offers and updates (where you have given your consent).

Hi999 never sells your data. However, limited information may be shared with trusted third parties in certain specific circumstances:

• Payment Provider: Information is shared with payment partners such as bKash, Nagad, Rocket, and banks as needed to process transactions.
• Identity verification agencies: Your information may be shared with authorized verification agencies to complete the KYC process.
• Game Provider: Minimal gaming history data may be shared with specific game providers.
• Legal Authority: hi999 may be required to share information with government authorities pursuant to a court order or other legal obligation.
• Security Audits: Relevant information may be shared in the course of investigating fraud or illegal activity.

All partners listed above are contractually bound to comply with hi999's data protection standards and may only use your information for specified purposes.

Cookies are used on the hi999 website and app. Cookies are small text files stored on your device that help the website remember your preferences.

Types of cookies used on hi999:

• Essential cookies: Used for login sessions, security verification, and core service functionality. Disabling these will prevent the website from working properly.
• Functional Cookies: For language preferences, display settings, and a personalised experience.
• Analytics Cookies: To understand which sections of the site are most visited — this data is fully anonymised.
• Security Cookies: To detect unauthorised access and fraudulent activity.

Hi999 employs industry-standard technical and administrative measures to protect your data:

• All data transmissions are secured with SSL/TLS 256-bit encryption.
• Data stored on our servers is protected with additional encryption.
• Only authorised personnel have access to specific data.
• Regular security checks and vulnerability assessments are conducted.
• Automated 24/7 threat detection is active.

How long we retain your data depends on its type and applicable legal requirements. Certain records are typically kept for up to 5 years after account closure to comply with financial regulatory obligations.

As a hi999 user, you have the following rights regarding your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request to restrict the processing of your data under certain circumstances.
• Right to Object: You may opt out of your data being used for marketing purposes.
• Right to data portability: Where applicable, you may request a copy of your data in a structured, portable format.

To exercise these rights support@hi999.wsto send us an email. We will respond within 30 days.

Hi999 strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If a minor has inadvertently created an account and we become aware of it, the account will be closed immediately and all associated data will be deleted.

Hi999 may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us:

• Email: support@hi999.ws
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Support Hours: 7 days a week, 24 hours a day.

We typically respond to all inquiries within 24 hours. Complex matters may take up to 72 hours.